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Spring House Medical CentreAscots LaneWelwyn Garden CityHerts, AL7 4HLTel: 01707 294 354
Please print off and take our Patient Surveys:Patient Survey for Registered Patients
Patient Survey for Walk-in Patients
Requests for repeat medication should be made in writing by any of the following methods:
Please note we will not take telephone requests as this carries a large risk of error.
Patients on repeat medication will be asked to see a doctor, nurse practitioner or practice nurse at least once a year to review these regular medications and notification should appear on your repeat slip. Please ensure that you book an appropriate appointment to avoid unnecessary delays to further prescriptions.
Please allow two full working days for prescriptions to be processed and remember to take weekends and bank holidays into account.
Extensive exemption and remission arrangements protect those likely to have difficulty in paying charges (NHS prescription and dental charges, optical and hospital travel costs). The NHS prescription charge is a flat-rate amount which successive Governments have thought it reasonable to charge for those who can afford to pay for their medicines. Prescription prepayment certificates (PPCs) offer real savings for people who need extensive medication.
These charges apply in England only. In Northern Ireland, Scotland and Wales prescriptions are free of charge.
If you will have to pay for four or more prescription items in three months, or more than 15 items in 12 months, you may find it cheaper to buy a PPC.
There is further information about prescription exemptions and fees on the NHS website
Please allow 48 hours, excluding weekends and Bank Holidays, for your request to be processed. Any problems please telephone the surgery.
Re: Repeat Electronic Dispensing Prescriptions Service
Due to the current circumstances and pressures on the NHS, NHS England has advised to change the way you currently order your regular medication. Your GP or healthcare practitioner will issue a repeat dispensing prescription which will have a number of prescription issues on it e.g. a minimum of 3 months of medication to be collected monthly. This “batch” of prescriptions will be sent electronically to your existing nominated pharmacy. This means that you simply collect your regular medication from your usual pharmacy without having to order it each month.
If you wish to change your pharmacy later; you can ask the new pharmacy to set your nomination with them. Your regular medication will then be available at that pharmacy.
When your pharmacy supplies your last electronic repeat prescription, they will inform you. You will then have to contact your GP practice to ask for another set of electronic repeat prescriptions. You may need to be seen for a review before another batch of electronic repeat dispensing prescription is authorised.
It is important to let your pharmacist know if you are taking any other medicines or if your medical condition changes. If you have any questions about your medicines, ask at the pharmacy, they will be happy to help you.
If you consent to this, you do not need to do anything as the practice has set this up for you using your current preferred pharmacy, however if you feel this is not suitable or you have any concerns or questions regarding this change please contact the surgery as soon as possible.
For further information and a step by step guide as to how this works please refer to the next page.
Should you have any questions or concerns please do contact your surgery.
Corinne Nightingale – Practice Manager
Spring House Medical Centre
STEP BY STEP GUIDE TO HOW TO OBTAIN YOUR MEDICATION USING ELECTRONIC REPEAT DISPENSING (eRD) PRESCRIBING SYSTEM
If you have received a text from the surgery saying your prescription has been moved to this method of ordering you do not need to do anything and can go to STEP 2.
For patients who wish to move to eRD:
Talk to your healthcare practitioner prescriber and ask them if you can move to Electronic Repeat Dispensing (eRD).Please call the surgery and ask to speak to our Pharmacist on Mondays – Gerri Douglas. If your prescriber regards you to be eligible, your permission will be requested to share information about your treatment with your nominated pharmacy (any pharmacy which dispenses NHS medication). This enables your pharmacist to communicate to your prescriber about your treatment and the ability to provide you with tailored advice. Your prescriber will then authorise a number of eRD prescriptions (to cover a determined number of months). The duration will be based on your circumstances and clinical need.
Request and collect your first eRD prescription from your chosen pharmacy.
When you need your next month’s prescription, contact your pharmacy / go back to your pharmacy to request and collect.
Your pharmacy will ask you the following questions prior to issuing you your medications:
Please inform the pharmacy of only the medications you need, so they can issue what you require. This will aid waste reduction and save NHS resources.
If you have any questions about your medicines, just ask at the pharmacy; they’ll be happy to help you.
When your pharmacy supplies your last prescription, they will advise you to contact your GP practice to arrange for your medication to be reviewed and if it is clinically appropriate to issue another eRD prescription.
Should you have any other questions or concerns regarding this process please contact us on 01707 294354 or your chosen pharmacy.
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