Spring House Surgery now operates  a “TOTAL DIGITAL TRIAGE SERVICE”  for our registered patients, replacing the telephone appointment system.

All patients requesting an appointment need to submit an online consultation form using the Digital Triage Service via our website Homepage which will then be triaged by our clinical team.

All Nurse appointments, Pharmacist appointments and Physiotherapists appointments are booked through the Digital Triage Service via our website Homepage.

You can also request, medical certificates and administrative help using the Digital Triage Service.

We offer face-to-face appointments or telephone consultations with our GP/Nurses and a variety of our healthcare team. The triaging clinician will decide which appointment best suits your needs.

You may also be offered an appointments with a Physiotherapist, Mental Health Nurse or Social Prescriber.

ROUTINE APPOINTMENTS

Routine appointments are available with all GPs and Practice Nurses throughout the working week at various times.

Appointments are booked through the Digital Triage Service via our website Homepage where you will need to complete a form and submit. The triaging clinician will decide which appointment best suits your needs.

One problem per appointment is allowed (a triage request needs to be completed per problem).

URGENT APPOINTMENTS

Urgent appointments are booked through the Digital Triage Service via our website Homepage where you will need to complete a form and submit.

All submissions will be triaged and prioritised by our triaging clinician.

One problem per appointment is allowed (a triage request needs to be completed per problem).

You may be offered an urgent appointment and asked to attend the same day. We would recommend that you keep your phone close to ensure we can contact you. 

Please ensure your contact details are up to date and available to attend.

Our triage closes once we have reached capacity; however, you can still contact the surgery by telephone on 01707 294354 and our Reception Team will advise you of the best course of action.

If you find it difficult to attend an appointment  in normal working hours, please include your availability to attend an appointment on the Digital Triage Service for example - the times and days that you can attend an appointment.

ENHANCED ACCESS

There is also an Enhanced service available evenings and weekends, however you may not see your regular GP but will be offered an appointment with a Locum GP.

We would request that you attend your appointment on time. If you are more than 5 minutes late the clinician will not have the time to fit you in, you will have to rebook your appointment through the Digital Triage Service.

At times we may incur a medical emergency, which may result in the clinician running late. We ask that you take this into consideration.