Appointments
APPOINTMENTS
Spring House Surgery now operates a “TOTAL DIGITAL TRIAGE SERVICE” for our registered patients, replacing the telephone appointment system.
All patients requesting an appointment need to submit an online consultation form using the Digital Triage Service via our website Homepage which will then be triaged by our clinical team.
All Nurse appointments, Pharmacist appointments and Physiotherapists appointments are booked through the Digital Triage Service via our website Homepage.
You can also request, medical certificates and administrative help using the Digital Triage Service.
We offer face-to-face appointments or telephone consultations with our GP/Nurses and a variety of our healthcare team. The triaging clinician will decide which appointment best suits your needs.
You may also be offered an appointments with a Physiotherapist, Mental Health Nurse or Social Prescriber.
ROUTINE APPOINTMENTS
Routine appointments are available with all GPs and Practice Nurses throughout the working week at various times.
Appointments are booked through the Digital Triage Service via our website Homepage where you will need to complete a form and submit. The triaging clinician will decide which appointment best suits your needs.
One problem per appointment is allowed (a triage request needs to be completed per problem).
URGENT APPOINTMENTS
Urgent appointments are booked through the Digital Triage Service via our website Homepage where you will need to complete a form and submit.
All submissions will be triaged and prioritised by our triaging clinician.
One problem per appointment is allowed (a triage request needs to be completed per problem).
You may be offered an urgent appointment and asked to attend the same day. We would recommend that you keep your phone close to ensure we can contact you.
Please ensure your contact details are up to date and available to attend.
Our triage closes once we have reached capacity; however, you can still contact the surgery by telephone on 01707-294354 and our Reception Team will advise you of the best course of action.
If you find it difficult to attend an appointment in normal working hours, please include your availability to attend an appointment on the Digital Triage Service for example - the times and days that you can attend an appointment.
ENHANCED ACCESS
There is also an Enhanced service available evenings and weekends, however you may not see your regular GP but will be offered an appointment with a Locum GP.
LOCAL PHARMACY FIRST
Pharmacies can offer advice and treatment on a range of illnesses without a GP appointment or prescription such as:
- Urinary tract infections (in women)
- New sinus problems
- Sore throats
- Ear infections
- Infected insect bites
- Coughs, colds
- Aches and pains
- Impetigo
- Shingles
They can also give advice about medicines. This includes:
- How to use your medicine
- Any worries about side effects
- Any other questions you may have about your medication
If they cannot help you themselves, they can refer you to a GP or other health professional.
Learn more: https://www.nhs.uk/nhs-services/pharmacies/how-pharmacies-can-help/
HOME VISITS
If you need a home visit, you can help us by calling reception before 11:00am, if a visit is required that day.
Telephone: 01707-294354
In the first instance the GP will call you to discuss your request. The GP will then advise you whether or not a visit is appropriate for a particular set of circumstances.
CANCEL AN APPOINTMENT
It is important that you inform the Reception Team if you are unable to attend your appointment, this will allow the appointment to be offered to another patient.
Please Telephone: 01707-294354 , option 1, then option 2, and follow the intructions to cancel your appointment.
Please give us as much notice as possible
If you FAIL to notify the Practice you will be sent a letter informing you that you have defaulted from your appointment. This may mean a delay in you securing a further appointment.
Persistent defaulters maybe removed from the Practice list.
COST OF A CANCELLED APPOINTMENT
If we are not notified of a cancelled appointment, it costs approx. £30-£60 each time to the NHS each time a patient 'Does not Attend'
We need your cooperation in reducing this cost of non-attendance to appointments. This has a negative financial bearing on all our services thus impacting on patient care.
TEXT REMINDER SERVICE
We have a texting service which allows you to receive confirmation and reminders about your appointments.
To have this service you will need to register by completing a consent form.
Please remember to update your contact details with us when you change address, telephone numbers and email address.
Opening Times
Page created: 15 August 2022