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WELCOME TO SPRING HOUSE MEDICAL CENTRE

We are a GP Led Health Centre, providing GP services from 08:00 am to 18:30 pm, Monday to Friday, and on Saturdays from 08:00 am to 12:00 pm.

Our facility is all on one level and fully accessible for individuals with disabilities, featuring a spacious car park that includes designated disabled parking.

 We have wheelchair ramps and handrails installed throughout our clinical corridor.

We have electronic doors to assist the less able in accessing our waiting room.

Spring House Medical Centre is operated by Ephedra Healthcare, an organization established by the eight GP practices in the Welwyn & Hatfield region, in collaboration with NHS Hertfordshire

​"Spring House is dedicated to provide an exceptional standard of care. We pride ourselves on treating everyone fairly and equally. All of our staff constantly strive to offer a warm, friendly, and professional service" - Our ethos

Telephone System Update – One Year On

In 2025, we introduced a new telephone system to help make contacting the practice easier. One year on, this continues to support patients in reaching us more smoothly and efficiently.

Have you used our call back feature?

To help reduce waiting times, our phone system includes a call back option. 

If you are number 5 or higher in the queue, you will be offered a call back

  • Press 1 to request the call back
  • After pressing 1, please wait for the call to end so your request is registered. If this step is missed, the call back will not be booked.

What happens next

Once you have requested a call back:

  • You will keep your place in the queue
  • There is no need to call us again
  • We will call you back as soon as it is your turn

We are here to help

We know your time is valuable, and we are working hard to make contacting us as simple as possible. The call back option is there to save you waiting on hold, so please do make use of it when offered.

Thank you for your patience and support as we continue to improve our service, your care remains our priority.

All our incoming and outgoing calls are recorded for training and quality purposes.

NEW DIGITAL TRIAGE SERVICE

On Monday 2nd June, Spring House Surgery switched to a “TOTAL DIGITAL TRIAGE SERVICE” where all requests for appointments, medical certificate plus admin enquiries are to be submitted online. 

For prescription requests please email the practice on: springh.scripts@nhs.net 

This system has been implemented successfully across the country with excellent feedback regarding accessibility, patient choice and continuity. This change will allow the practice to prioritise patients based on their clinical need and will ensure faster care, improved continuity. 

Find out more

 

THE NHS APP

The NHS App provides an easy and safe method to access various NHS services on your smartphone or tablet.  Use the NHS App to:

  • Order repeat prescriptions
  • Check your symptoms
  • Find out what to do when you need help urgently
  • View your GP medical record securely
  • Register to be an organ donor
  • Choose how the NHS uses your data

THE NHS APP
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APPOINTMENTS

Your appointment requests, fit note request, and all administrative enquiriesneed to be made using our : TOTAL DIGITAL TRIAGE SERVICE
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PRESCRIPTIONS

All prescription requests, please email: springh.scripts@nhs.net.  For further information, please click here

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OUR SERVICES

We provide the full range of services you would expect from a general practice, along with a variety of additional healthcare options to support your wellbeing. Our services include:

  • Clinics
  • Vaccinations
  • Travel vaccinations
  • Health screening
  • Tests and results
  • Fit notes
  • Support for carers
  • Non‑NHS services

Explore the full details of each here.

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SELF HELP & WELLBEING

Access trusted self‑help and wellbeing guidance from local services and the NHS, including:

  • ADHD & Autism Referrals (Right to Choose)
  • Mental Health Support
  • Minor Illness & Injury Advice
  • Live Well Resources
  • Weight Management
  • NHS Conditions A–Z

Find out more

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PURPLE STAR ACCREDITED PRACTICE

We take pride in being recognized as a Purple Star Accredited Practice.

 We are committed to providing all the necessary support and adjustments for individuals with learning disabilities to ensure their health needs are fully met.

Find out more about our Purple-Star Accreditation 

You can also visit their website for additional information here.

 

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VETERAN FRIENDLY PRACTICE

We take pride in being recognized as a Veteran-friendly practice, accredited by the Royal College of General Practitioners for our dedication to supporting veterans' health.

Our team consists of committed clinical and administrative staff who possess a deep understanding of the health needs of veterans.


Find out more about our accreditation here

You can also find more information here

YOU AND YOUR GENERAL PRACTICE

You and your general practice has been developed to help patients understand what to expect from their general practice and how they can get the best from their GP team.

For more information, click the images below

FEEDBACK AND COMPLAINTS

Giving feedback

Our aim is to deliver you the best service, your feedback is important to us. We want to use your feedback to focus on things that matter most to our patients.  To provide feedback, please complete the following form: Feedback form

 

Making a complaint

We make every effort to provide our best service but now and then things go wrong, most problems can be fixed promptly. Where you are not able to resolve your complaint and want to make a formal complaint you can complete the following form: Complaints form

Our Practice Manager will deal with your concerns appropriately.

NHS Friends and Family

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NHS Central East ICB

For More Information, please review the ICB website

https://www.centraleast.icb.nhs.uk/

Page last reviewed: 20 May 2026
Page created: 15 August 2022